Walk-in times
No appointment is needed during these walk-in sessions:
- General walk-ins: Tuesday at 8:30 a.m. and Thursday at 1:30 p.m.
- Portability walk-ins, for families moving their assistance from one housing authority to another: Tuesday at 10 a.m.
- Waiting list walk-ins: Thursday at 9 a.m.
- Mover packet pickup: Wednesday, 9:30 to 11 a.m.
Office location and hours
Fredville Housing & Neighborhood Services
120 Civic Center Drive, Fredville, TX 75999
- Monday to Thursday: open 7:30 a.m. until 6 p.m.
- Friday: staff work 7:30 a.m. to noon, but the building is closed to visitors
During business hours, call (555) 010-3652, or email the team that handles your question using the contacts below.
Key contacts
| Title | Name | Phone | |
|---|---|---|---|
| Department director | Ada Northcott | (555) 010-7615 | [email protected] |
| Assistant director | Camila Merritt | (555) 010-2999 | [email protected] |
| Assistant director and fair housing contact | Lisette Brennan | (555) 010-8565 | [email protected] |
| Department manager | Beatrix Hartwell | (555) 010-1766 | [email protected] |
| Administrative supervisor | Delphine Ashcombe | (555) 010-6688 | [email protected] |
| Housing services supervisor | Odalys Albright | (555) 010-9333 | [email protected] |
| Housing enforcement supervisor | Silas Kettering | (555) 010-1552 | [email protected] |
| Senior fraud investigator | Maren Oakhurst | (555) 010-6395 | [email protected] |
| Rehabilitation coordinator | Paige Zamora | (555) 010-4053 | [email protected] |
| Neighborhood services specialist | Victor Pemberton | (555) 010-2844 | [email protected] |
| Homeownership coordinator | Tessa Delacroix | (555) 010-1832 | [email protected] |
| Financial analyst (landlord portal) | Noor Haddix | (555) 010-9641 | [email protected] |
The department's office assistants, housing specialists and housing enforcement officers can be reached through the team inboxes: [email protected] for housing assistance, [email protected] for inspections and enforcement, and [email protected] for home repair and neighborhood programs.
Find your housing specialist
Program participants are assigned to a housing specialist by the first letter of their last name or by type of case.
| Assignment | Housing specialist | Phone | |
|---|---|---|---|
| Last names A, C, F, I, J, K, N | Helena Upton | (555) 010-4705 | [email protected] |
| Last names B, D, P, Q, U, V, X, plus movers | Wesley Valdez | (555) 010-6876 | [email protected] |
| Last names E, M, S, Y, Z | Elena Sandoval | (555) 010-4242 | [email protected] |
| Last names G, W | Rowan Whitcomb | (555) 010-9519 | [email protected] |
| Last names H, L, O, R, T | Julian Yarrow | (555) 010-7149 | [email protected] |
| Portability and PIC | Teodora Solberg | (555) 010-7779 | [email protected] |
| Portability | Kenji Garnett | (555) 010-1231 | [email protected] |
| Waiting list | Jordan Esposito | (555) 010-4499 | [email protected] |
Report fraud
Fraud investigators set the procedures and manuals used to look into applicants and current participants who are suspected of breaking Housing Quality Standards or program rules.
They carry out investigations, collect evidence and present their findings at termination hearings. Common cases involve drug-related or violent crime, people living in a unit without approval, income that was not reported and other violations of program standards. To report suspected fraud, email [email protected] or call (555) 010-6395.
Complaints about an apartment, landlord, hotel or motel
To report a problem with an apartment community, a landlord, a hotel or a motel, fill out the city's online complaint form.
Housing discrimination
The federal Fair Housing Act makes it illegal to discriminate in housing because of race, color, national origin, religion, sex, familial status or disability. Familial status protects households with children under 18 who live with a parent or legal guardian, as well as pregnant women and anyone in the process of gaining custody of a child under 18.
If you believe you were treated unfairly in housing, you have several ways to get help.
Contact the Fredville housing office
Lisette Brennan, Assistant Director
City of Fredville Housing & Neighborhood Services
120 Civic Center Drive, Fredville, TX 75999
(555) 010-8565, [email protected]
File a complaint online with HUD
Fill out the online fair housing complaint form from HUD, the federal Department of Housing and Urban Development.
Write to HUD
You may also send HUD a letter. Be sure it includes:
- Your name and address
- The date of the discrimination
- The names and addresses of the people who discriminated against you
- The address where it happened
- A brief explanation of why you believe your housing rights were violated
Mail the letter to the address shown above.
Community resources
| Organization | Type | Phone |
|---|---|---|
| Fredville United Charities | Nonprofit | (555) 010-2622 |
| Lantern Community Development Corporation | Nonprofit | (555) 010-2703 |
| Fredville Wellness Shelter | Nonprofit | (555) 010-1606 |
| Hearthstone Family Shelter | Nonprofit | (555) 010-1575 |
| Bright Path Family Center | Nonprofit | (555) 010-8808 |
| Cedar Bluff Night Shelter | Nonprofit | (555) 010-9825 |
| Regional tenants' association and housing crisis center | Association | (555) 010-5376 |
| American Red Cross, regional chapter | Nonprofit | (555) 010-6041 |
| Salvation Army | Nonprofit | (555) 010-9678 |
| Texas Attorney General's Office | State agency | (555) 010-5996 |
| Fredville Water Department | City utility | (555) 010-3858 |
| Fredville Solid Waste | City service | (555) 010-6427 |
Fredville is a demonstration city built by Talk to Fred. Names, numbers and details on this page are sample content.