Water bills are due 20 days after the bill date printed on your statement.
Ways to pay
- Online: the city's utility customer portal, 24 hours a day. Card or bank account, no fee.
- Autopay: drafted on your due date. Sign up online.
- Phone: (555) 010-9774, the automated payment line, 24 hours a day.
- In person: City Hall cashier, 100 Civic Center Drive, Monday to Friday, 8 a.m. to 5 p.m. Cash, check or card.
- Drop box: outside City Hall, emptied every business day at 9 a.m.
Late payments
A 10% late fee is added the day after the due date. Accounts 30 days past due get a disconnection notice. Service is disconnected 10 days after that notice. Restoring service after a disconnection costs $45, and the full past-due balance must be paid first.
Behind on a bill? Ask about a payment plan or the Water Bill Assistance Program before your disconnection date.
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