Before You Start
The City of Fredville chatbot, on the right side of this page, is often the quickest way to get help.
Requests sent online outside regular business hours (8 a.m. to 5 p.m., Monday through Friday) are handled on the next business day.
Which Department Do I Need?
Not sure which city department handles your concern? Open the chatbot and try asking something like "Which department handles (your issue)?"
The table below also lists frequent concerns and who to contact.
Common Concerns
| Concern | Handled by | Contact |
|---|---|---|
| Vehicle parked where it shouldn't be | Code Compliance | [email protected] |
| Abandoned vehicle | Code Compliance | [email protected] |
| One household parking many cars on the street | Code Compliance | [email protected] |
| Rotting or collapsing fence next door | Code Compliance | [email protected] |
| Work trucks or other commercial vehicles parked on a residential street | Code Compliance | [email protected] |
| Tall grass or weeds | Code Compliance | [email protected] |
| Dead animal | Animal Services | [email protected] |
| Possible animal neglect | Animal Services | [email protected] |
| Sinking sidewalk | Streets | [email protected] |
| Potholes | Streets | [email protected] |
| Light pole problems | Streets | [email protected] |
| Asphalt or other street damage | Streets | [email protected] |
| Tree trimming in the right-of-way | Streets | [email protected] |
| Trash set out too early | Landfill | [email protected] |
| Downed power line | The electric utility | Stay well away and call the utility's outage line at (555) 010-6862 |
Airport Noise
Phone reports: (555) 010-7119, weekdays 8 a.m. to 5 p.m.
Animal Services
- Animal bites: call (555) 010-5898 to reach the Fredville Paws Adoption Center.
- Barking dogs: file a nuisance barking complaint online through the animal noise complaint page. Staff will need the exact address and a video of the barking. Your identity stays confidential and is never shared with the dog's owner.
- Dead animal pickup: request it online or call (555) 010-5898 on weekdays from 8 a.m. to 5 p.m. Online requests made after hours generally get a response the next business day.
- Found pets: report a dog, cat or other pet found in your area online, or call (555) 010-5898 during weekday business hours.
- Lost pets: file a lost pet report so the shelter has your pet on record and can reach you if your pet comes in. You can also call (555) 010-5898 on weekdays, 8 a.m. to 5 p.m. See lost and found pets.
Apartment, Landlord, Hotel or Motel Concerns
Call the Fredville Housing and Neighborhood Services Department at (555) 010-3652, or submit a report online.
Brush Pickup
Fredville offers residents a monthly Brush Pickup Program. Once a month, crews collect unbundled, unbagged tree limbs and brush from the curb, for material too big to go out with your weekly trash.
Code Complaints
File a code complaint with the Code Compliance Division about a home or business, for problems such as tall grass or junk vehicles.
Complaints about apartments, landlords, hotels or motels are handled by Housing and Neighborhood Services.
Drainage and Erosion
To check on a complaint you have already filed, email [email protected] or call (555) 010-5125.
Foodborne Illness
If you became sick from food served by a restaurant or sold by a commercial business, let the Environmental Quality Division of the City of Fredville know. Provide a brief but detailed description of what happened and, if you can, list everything you ate in the 72 hours beforehand. If a packaged product is involved, keep it on hand so you can describe it. Call (555) 010-1261 about suspected foodborne illness linked to a Fredville business.
Garbage Collection
Phone reports: (555) 010-6427, weekdays 8 a.m. to 5 p.m.
Noise
- Noise ordinance violations: call the Fredville Police Department (FVPD) non-emergency line at (555) 010-5028.
- Animal noise, such as a dog that barks constantly: file a barking complaint online.
- Noise from a business: call Health and Environment, (555) 010-1261.
Non-Discrimination
Federal and state law prohibit discrimination because of a person's race, color, religion, disability, national origin, sex, limited English proficiency, age or income level. Fredville is committed to making sure no one is excluded from, denied the benefits of, or treated unfairly in any city program or activity for any of these reasons.
Anyone who believes they were discriminated against on any of these grounds, whether personally or as part of a particular group, may submit a written complaint to:
Title VI Coordinator
Director, Health and Environment Department
City of Fredville
City Hall, 100 Civic Center Drive, 2nd Floor
Fredville, TX 75999
(555) 010-1261
The City of Fredville Non-Discrimination Plan is available as a PDF.
For complaints about a program run by the Fredville Police Department, see the department's Title VI and nondiscrimination information on the Fredville Police Department pages.
Overhanging Limbs or Overgrown Vegetation
The city does not maintain trees on private property. If the trunk stands on your lot, the tree is yours to care for, and you are responsible for keeping it healthy and free of known hazards.
To report a private residence with overhanging limbs or overgrown plants, use the online form or call (555) 010-2786 on weekdays from 8 a.m. to 5 p.m.
For limbs hanging near power lines, call the electric utility at (555) 010-4442 to arrange an inspection.
Parks Maintenance
Phone reports: (555) 010-4283, weekdays 8 a.m. to 5 p.m., or use the parks maintenance request page.
Police Reports
File a police report online for incidents that are not urgent. For emergencies or urgent, time-sensitive crime information, call 9-1-1 or contact the appropriate unit of the Fredville Police Department directly.
Police open records requests cover arrest and accident reports, case files, dash camera and body-worn camera video, and offense or incident reports.
Police non-emergency line: (555) 010-5028
A directory of Fredville Police Department contacts is also available.
Power Outages
Report a power outage in Fredville to the electric utility at (555) 010-6862.
Potholes
Phone reports: (555) 010-5933, weekdays 7 a.m. to 4 p.m.
Public Improvement District (PID) Feedback
Have a concern or compliment about your Fredville public improvement district? Share it with city staff through the online PID feedback form.
Restaurants
Restaurant complaints can be filed online. For information about Fredville's health department services, call (555) 010-1261, weekdays 8 a.m. to 5 p.m.
Stagnant Pools and Mosquitoes
Phone reports: (555) 010-1261, weekdays 8 a.m. to 5 p.m.
Streetlight Outages
The electric utility owns most neighborhood streetlights, and you can report an outage directly through the utility's online streetlight outage form. You can also call (555) 010-5933 or use the online form, and city staff will pass your request along to the utility.
Streets and Sidewalks
Phone reports: (555) 010-5933, weekdays 8 a.m. to 5 p.m.
Street Signs and Pavement Markings
Phone reports: (555) 010-2296, weekdays 8 a.m. to 5 p.m.
Water Billing
For billing questions, email [email protected] or call Fredville Water at (555) 010-4485 on weekdays, 8 a.m. to 5 p.m.
Water Leaks and Sewer Problems
Call (555) 010-1903 to report a leak or sewer issue, or report it online.
Billing problems and leak adjustment requests go to Utility Customer Service at (555) 010-4485 or [email protected].
Anything Else
Not sure who handles a city problem? Describe it to us and we will point you to the right department. Report a general issue online, or call the city during regular business hours at (555) 010-0311.
Fredville is a demonstration city built by Talk to Fred. Names, numbers and details on this page are sample content.