Our commitment to an accessible website
The City of Fredville wants every visitor, regardless of ability, to be able to find and use the information on its website.
How is the city making the website accessible?
Fredville measures its website against version 2.1 of the Web Content Accessibility Guidelines (WCAG), at the AA level. These guidelines describe practical ways to make online content work for people with disabilities, and following them tends to make a site easier for everyone to use.
WCAG defines three levels of conformance: A, AA and AAA. The city's goal is full conformance with WCAG 2.1 AA, and that work is still under way. Staff also check pages against the newer WCAG 2.2 criteria.
The site is reviewed on a regular schedule using a mix of automated scans and hands-on manual testing, and problems are fixed as they are found. Accessibility is an ongoing commitment rather than a finished project.
We are also working to make every document on the site accessible, PDFs included. If you come across a file you cannot use, let us know and we will promptly send you an accessible version or the same information in another format. Please be aware that some older content and some tools supplied by outside vendors may not yet meet every standard.
Who can I contact about the website?
If any part of the site gives you trouble, or you would like to share feedback, email [email protected].
Where can I find more help with viewing the website?
Most current web browsers and document readers have accessibility features built in, such as zoom, text-to-speech and high-contrast settings. Each maker publishes help pages for its tools, including:
- Google Chrome
- Mozilla Firefox
- Microsoft Internet Explorer
- Adobe Acrobat Reader, for PDF files
Americans with Disabilities Act notice
As required by Title II of the federal Americans with Disabilities Act (ADA) of 1990, the City of Fredville will not treat any qualified individual unfavorably because of a disability in any of its services, programs or activities.
Employment
Disability is never a basis for discrimination in Fredville's hiring or employment decisions, and the city follows the U.S. Equal Employment Opportunity Commission's regulations under Title I of the ADA.
Communication aids and services
On request, the city will generally provide suitable aids and services so that qualified people with disabilities can communicate effectively and take part equally in Fredville programs, services and activities. Examples include qualified sign language interpreters, Braille documents and other accessible formats for people with speech, hearing or vision impairments.
Changes to policies and procedures
Fredville will make reasonable changes to its policies and programs so that residents with disabilities have an equal chance to enjoy everything the city offers. For example, service animals are welcome in city offices even in places where pets are normally not allowed.
If you need an auxiliary aid or service to communicate effectively, or a change to a policy or procedure in order to take part in a city program, service or activity, contact the department sponsoring it as early as you can, and no later than three business days before the scheduled event. Requests made later will be met whenever possible.
The city's ADA Coordinator can also help:
ADA Coordinator, Department of Health and Environment
P.O. Box 1000, Fredville, TX 75999
Phone: (555) 010-1261
Fax: (555) 010-2536
Email: [email protected]
Residents who are deaf, hard of hearing or speech-impaired can reach the city through Relay Texas by dialing 711 or (555) 010-8538.
Under the ADA, the city is not required to take steps that would fundamentally change the nature of a program or service, or that would create an undue financial or administrative burden.
If you believe a city program, service or activity is not accessible to people with disabilities, raise the concern with the department that sponsors it or with the ADA Coordinator; the grievance procedure below explains how. The city will never charge a person, or a group of people, with disabilities extra to cover the cost of auxiliary aids, services or reasonable policy changes, such as bringing out items from public areas that wheelchair users cannot reach.
ADA grievance procedure
Fredville has adopted this grievance procedure to satisfy the ADA. Anyone who believes the City of Fredville has discriminated on the basis of disability in providing its services, activities, programs or benefits may use it to file a complaint. Complaints about disability discrimination in employment are handled under the city's Personnel Policy instead.
How do I file a complaint?
Put your complaint in writing. Include your name, address and phone number, along with where and when the alleged discrimination happened and a description of the problem.
People with disabilities who cannot easily submit a written complaint may ask for another method, such as an in-person interview or an audio recording.
The person filing, or someone they designate, should send the complaint as soon as possible and within 60 calendar days of the alleged violation to:
ADA Coordinator, Department of Health and Environment
P.O. Box 1000, Fredville, TX 75999
Phone: (555) 010-1261
Fax: (555) 010-2536
Email: [email protected]
After you file
The ADA Coordinator will meet with you within 15 calendar days of receiving your complaint to talk through it and possible solutions. Within 15 calendar days after that meeting, the Coordinator will reply in writing and, when appropriate, in a format you can use, for example large print, Braille or an audio recording. The reply will set out the city's position and offer options for resolving the complaint.
How do I appeal?
If the Coordinator's response does not resolve the matter to your satisfaction, you or your designee may appeal to the City Manager, or the City Manager's designee, within 15 calendar days of receiving it. The City Manager or designee will meet with you within 15 calendar days of getting the appeal and will issue a final written resolution, in an accessible format where appropriate, within 15 calendar days after that meeting.
The city keeps all written grievances and appeals on file for at least three years.
Page last reviewed: March 2026
Fredville is a demonstration city built by Talk to Fred. Names, numbers and details on this page are sample content.